The One Stop Shop to Optimize Your Network Solutions
and Healthcare Management
Needs in the Americas

Why Epic?

Your business is unique, and our tailored solutions have been designed to address your specific needs and requirements.

24/7 Assistance

Medical Management

Epic’s dedicated team provides both Large Case Management and Utilization Review. They coordinate all aspects of a patient’s medical procedure:

  • Directing patients to the top medical facility for procedures (based on cost and quality)
  • Assistance with admissions
  • Appointments
  • Evacuation back to the home country

Along the way, we ensure clients understand the process, and answer questions regarding the proposed medical treatment. 24/7 multi-lingual support assists patients and payers during emergency medical procedures.

Medical Transports

When every second counts, count on Epic to provide the necessary emergency transportation, whether it be ground or air ambulance, as well as medical escorts.

Non-Medical Assistance

When a crisis strikes, extenuating circumstances arise that require assistance. Epic’s wide range of services includes cash advances, arranging appointments and more. 

Pre-Trip Assistance includes:

  • Travel Advisories
  • Trip Cancellation
  • Verification of Benefits
  • Legal Referral 
  • Lost or Stolen Baggage

Major Medical

Major medical case management is at the core of a successful case. Our highly trained, patient-focused case management team focuses on patient care and mitigating unnecessary charges. The patient and their family are kept updated by our experienced case managers.

We work with patients on complicated conditions such as:

  • Transplants
  • Oncology
  • Neonatology
  • Renal failure
  • Rehabilitation
  • Pain management
  • Specialty pharmacy
  • More

Telemedicine

No matter their location, your Epic team provides your clients with access to doctors who can begin to address patients’ needs for minor symptoms, as well as smart solutions to help avoid costly charges and extended ER wait times.

House Call Doctor Service

Now more important than ever, knowing a doctor will be called to your client’s hotel room or apartment offers complete peace of mind.

U.S. Network Solutions

Repricing

Our claims repricing system automatically routes bills to the network that provides the best discounts, based on historic repricing information. The system also automatically updates as new data becomes available to ensure the lowest costs.

Prescription Benefits Management

In recent years, prescription drug cost-increase trends have outpaced medical cost trends. In addition, expensive specialty drugs are forecasted to have twice the cost-increase trends of retail drugs. Specialty drugs, with less than 1 percent of prescriptions, totaled nearly 40 percent of total drug costs.

VerusRx is a leader in the pharmacy benefits industry. Dedicated to a customer-centric approach, VerusRx integrates pharmacy data with medical management to offer the highest standards of care with clinically appropriate therapies. VerusRx is committed to total cost transparency and working tirelessly to improve health outcomes.

Customer Service and Account Management

Customer Service and Account Management

Our 24/7 Customer Support team provides:

  • The highest levels of facilitation of medical case reporting
  • Multilingual account management
  • Cost estimates
  • Eligibility and benefits verification
  • Referrals to providers

Account Management

Our dedicated Account Management team will provide you with a single point of contact who will also work with you to integrate efficient solutions for your business requirements.

Reporting

Epic has invested great time and energy into designing the most comprehensive reporting systems. Our Epic systems combine data analytics and system connectivity to reduce operating costs and provide efficiencies and transparency. Tailored reports are available to all our clients. Along the way, we monitor all cases to watch for unnecessary charges. Our team follows a case from start to finish, and tracks every dollar.